FAQs
1. Do I need to be a certain age to purchase vape products?
Yes. You must be 18+ Age verification is required before completing any order.
2. How long does a vape device last?
The lifespan of a vape device depends on usage and maintenance. Disposable vapes last until the e-liquid or battery runs out.
3. How long does shipping take?
Shipping times vary by location. Orders are typically processed within 15 to 20 minutes in Thika and 60 to 90 minutes within Nairobi, depending on your exact location.
4. Can I return or exchange my vape product?
Due to hygiene and safety regulations, opened vape products cannot be returned. However, faulty devices can be exchanged within the warranty period. Please contact customer support for assistance.
5. How do I choose the right vape device for me?
If you are new to vaping, a pod system or starter kit is recommended. Experienced users may prefer advanced mods with adjustable settings. Our customer support team is happy to help you find the best option.
Do you have a physical store? Can I pick up my order?
No. D-LYT Vapes is an online-only store. Place your order via call or WhatsApp and we'll deliver to you.
Can I refill my disposable vape?
No. Disposable vapes are designed for one-time use only. Refilling them is hazardous and can damage the device. Once empty, dispose of it responsibly.